Contact Us

We’re Here for You – Contact CraftlyHome

At CraftlyHome, your satisfaction matters most. We want every step of your shopping journey—from browsing to unboxing—to feel simple and stress-free. If you have questions about a product, need order support, or just want more details about our shop, our friendly team is always ready to help.

How We Can Support You

  • Product Questions: Learn more about materials, dimensions, customization choices, or request something special before you buy.

  • Order Support: Need to adjust personalization details, confirm your order progress, or request changes? Reach out right away so we can assist.

  • Shipping & Tracking: Wondering about delivery estimates, tracking updates, or international shipping options? We’ll provide clear answers.

  • Post-Delivery Help: If your order arrives with an issue, let us know within 7 days so we can resolve it quickly.

  • Returns & Refunds: For full details, please review our Refund & Returns Policy or connect with us directly for assistance.

Contact Information

Customer Support Hotline:
+1 678-485-4470

Email Support:
support@craftlyhome.com
We respond to all emails within 24 business hours.

Business Address:
CraftlyHome
11010 S 51st St Unit 50634, PHOENIX, AZ 85076, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.

Support Hours:

  • Monday – Saturday: 8:30 am – 7:00 pm (EST)

  • Sunday: 10:00 am – 2:30 pm (EST)
    Messages received outside these hours will be answered the next business day.

Helpful Tips When Reaching Out

  • Always include your order number (if available) and as many details as you can to help us assist you faster.

  • If you’d like to make changes to a personalized item, please contact us within 12 hours of placing your order for the best chance to update it.

  • For urgent issues—such as incorrect personalization details or delivery concerns—please call our hotline during business hours for immediate help.

Our Commitment to You

  • Every message is answered by a real person—never an automated system.

  • All product descriptions, sizes, and personalization details listed on our website are carefully reviewed to ensure accuracy.

  • We’re upfront about our process, pricing, and timelines so you’ll always know exactly what to expect.

CraftlyHome – Celebrating Life’s Moments with Handcrafted, Personalized Designs.